Leadership Development: Resolving Conflict Between Employees

PaTTAN - Online Course

Session Dates

Friday September 01, 2023 - PaTTAN - Online Course
Friday September 29, 2023 - PaTTAN - Online Course

Workplace conflict stifles communication and productivity. At its worst, tensions escalate to aggression and constant negativity. That’s why it’s important to address conflict quickly. This course will define common sources of conflict, typical responses to it, and techniques to resolve conflict, address anger, and stop negative behavior. Differences between teammates demonstrates a positive diversity of strengths and ideas. Learning to bridge contrasting perspectives with empathy and understanding are key to your Early Intervention (EI) and Home Visiting program’s productivity and effectiveness.


Participants will be able to:

  • Define 6 steps to mediate conflict between employees in the context of supporting professionals in Early Intervention and Home Visiting.
  • Identify and describe common causes of conflict in the workplace.
  • Facilitate situations effectively with frustrated or angry people.
  • Apply conflict resolution tips and techniques within Early Intervention and Home Visiting programs.

Target Audience

Early Intervention Infant/Toddler professionals, Early Intervention Preschool professionals, and Home Visiting Programs/Family Center professionals

Topics Covered: Early Intervention

Reasonable efforts will be made to accommodate individuals who have special needs as addressed by the Americans with Disabilities Act and who need assistance at this event. Contact: Molly Martz, at 717-901-2151, or mmartz@pattan.net.

Event Info

Event Type:

On-line Courses

Credit Type:

Act 48 Clock Hour
Infant/Toddler Staff Training Hours
No credit


EITA Consultant

Event Contact:


Molly Martz

Content Contact:

Jennifer Furness