Best Practices in Rural Areas Part 1: The Martin, TN Experience

Speaking: Thomas Wilds
1/2/2019

From a CEO's stand point, Tom will discuss how St. John’s Community Services, a historic non-profit, merged with a rural agency in Martin TN and transformed it from center based to community based. He’ll discuss the initial challenges faced and the tools used. He’ll also outline the transformation process using the ODEP assessment tool and discuss the adventure during the first 3 years of the process. Topics will include:  Leadership, Strategic Planning, Human Resources, Customer Focus, Operations, Knowledge Management and Results