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MARGARET MCKENNA: Good morning, everyone.
AUDIENCE: Good morning.
MARGARET MCKENNA: Rise and shine, right? So, we all had plenty of coffee. It's a beautiful day and it's a Friday, so three good things and now looking forward. So, I'm sure you could tell which three
are up here. There's a couple missing now. I'm sure we'll be able to figure out which ones are missing and which ones are here. It's a very easy, simple [inaudible]. Anyway, we are three of the six
people from the Pennsylvania Client Assistance Program. And we are here, we're going to be doing two sessions for you, this one and one right after that. Really, mostly focusing -- which we're going
to do a little bit about what our services are, who we are, what we're for, where we're located, what kind of trouble we cause, all that. And then we're really going to focus really on the topic,
it's very important, which is why we're all here, is to find out a little bit more about some transition services, transition, transitioning, crossing the bridge, making the transition, however you
want to frame it. And the different stages, I would say, that you go through during this process, so it's important for everyone, from the student on up, and for all of us who are going to be part of
that process for them. So, I'm Margaret McKenna. I'm an advocate for the Pennsylvania Client Assistance Program. I'm housed in the Philadelphia Office. This is Shirley Kopecki. She is our wonderful
Administrative Assistant. She's like the cook and bottle washer. She does it all for us. She's great. And this is Lee Lippi. He's the "senior advocate" from the Camp Hill location of the Client
Assistance Program, so and then, of course, the three missing folks, the director of our agency, Steve Pennington.
SHIRLEY KOPECKI: That's the sickest lie.
MARGARET MCKENNA: That's okay. Jamie Ray-Leonetti, who is the Managing Attorney and Frank Leonetti who does some really good clerical work for us. So, just to give you a brief idea of who we are. All
SHIRLEY KOPECKI: Okay.
SHIRLEY KOPECKI: Oh, I have that. So, hi, I'm Shirley Kopecki and just like Margaret said, we are the Pennsylvania Client Assistance Program. Up here, on the projector here, you'll see that Margaret
MARGARET MCKENNA: You don't need it.
basically told you who everybody is but these are the appropriate titles for everybody, Steve Pennington, our Executive Director; Jamie Ray-Leonetti, our co-director, she's also an advocate; Margaret
and Lee; and our other administrative assistant, Frank Leonetti and myself. I'm also a paralegal as well as the administrative assistant for the CAP program. Okay. Next, I just wanted to touch on
some things that what CAP is basically. CAP is the statewide advocacy program for people with disabilities who are seeking and/or receiving services from the following agencies; the Office of
Vocational Rehabilitation, the Bureau of Blindness and Visual Services, the Centers for Independent Living, and other programs, projects or facilities funded under the Rehabilitation Act of 1973.
There are some things that CAP does not cover at all though, like I said, CAP is an advocacy program for individuals with disabilities. There are some things that CAP unfortunately does not help with
these things or include but are not limited to Medicare, Medicaid, Housing or Special Education, but even if you call us, we don't deal with it most of the time. One of our advocates, such as
Margaret or Lee, could refer you to an agency that might be able to assist with your concerns. Okay. So, to be eligible for CAP services, like I said, you have to be either seeking or receiving
services from either program funded under the Rehabilitation Act. If that individual is seeking or receiving those services, they're eligible for all CAP services. If the individual is not seeking or
receiving services from one of those programs I previously mentioned, he or she is eligible for information and referral services only. It's important to note that all CAP services are free of
charge. So, with that being said, some of the services CAP provides is advice about Rehabilitation Programs all throughout the State of Pennsylvania because even though we're located in Philadelphia
and Camp Hill, we service the whole State of Pennsylvania, and it's there to also advise clients of their rights and responsibilities as it relates to their case either with OVR, BVS, or these other
programs that I mentioned. CAP can also help with negotiation and problem solving between the individual and, say, the OVR Counselor or, you know, just to help mediate and they sometimes have joint
meetings together, conference calls, sometimes CAP Advocate will sit in on various meetings for the different stages of developing the IPE and things like that. And CAP Advocates provide these
services but only after a signed release is returned by the client. When we -- when the advocate initially takes the intake, they take the basic information from the client, then I send out an intro
letter basically explaining the services that we provide, and that also will include a release for the client to sign and return to their individual advocate. You can find most of this stuff on our
website, www.equalemployment.org. There you'll find also more biographies about our staff and different questions that have come up under the frequently asked questions section. There's a lot of
valuable information there, so make sure you check it out if you have any questions that I didn't touch on. Then, on the next slide I just put up our basic information. The -- at the Philadelphia
Office, you'll see that I put up an email also that goes directly to myself and if, you know, sometimes the individual doesn't feel comfortable calling, so in some cases, I've gotten emails asking
for advocacy help and I'll pass that along to our co-director and she will make sure that it gets the appropriate person to help out. Lee also has an email address. You gave them your business card,
right? So, you can also use that to contact him, I'm sure. And all these numbers are up here. The resources page is?
AUDIENCE MEMBER: That was the second.
SHIRLEY KOPECKI: ?it's the second slide. Sorry about that. It kind of got out of order. There it is right there. I got most of this information from our step-by-step guide to Vocational Rehabilitation
Services. I believe they would have gotten that in your materials, right?
AUDIENCE MEMBER: That was copied on the [inaudible]
AUDIENCE MEMBER: On the flash drive.
AUDIENCE MEMBER: On the flash drive, that's correct.
SHIRLEY KOPECKI: So, yeah, it should all be in there and you'll be able to find that all this information plus any other things that you may have questions about should kind of touch base in there
and, again, if you have any other questions, you should always feel free to call and speak to one of our advocates.
MARGARET MCKENNA: Now, we're going to entertain with a little skit regarding transition that will take you through a shortened version of what sort of kind of, should be like, could be like, it's
like, it's not like for student who's going through the transition process, and our student here today is Penny. Oh, you don't need that. Yeah, she -- go, yeah.
SHIRLEY KOPECKI: I'm good. You need the microphone, not me, Margaret.
LEE LIPPI: Penny, I think we need to talk. You know, graduation is right around the corner and you only have one year left of high school, what do you want to do?
SHIRLEY KOPECKI: Oh, dad, do we need to talk right now. This is my favorite song. Penny's listening to her iPod by the way, sorry, we didn't -- we didn't introduce you to the scene. Penny's listening
to her iPod while her dad comes in. So go ahead, Lee.
LEE LIPPI: Have you thought about what you want to be when you grow up? I don't -- I don't have any -- I don't have the money to just throw away at college so you can eat pizza and hang out with
friends. And let me -- and?
SHIRLEY KOPECKI: Dad, you know, you're really like, bugging me about this. I told you I'm listening to my favorite song here, dad. Look now, I have to put it on repeat. It's almost over. Go ahead,
dad. What are you trying to say?
LEE LIPPI: Well, on my way down from work today, I stopped into the grocery store and I saw Mrs. Smith, Cathy's?
SHIRLEY KOPECKI: Okay. Cathy's mother.
LEE LIPPI: ?Cathy's mother. You remember Cathy, right?
SHIRLEY KOPECKI: I do. I talk to her often, yes.
LEE LIPPI: She graduated from high school last year at your school, and I asked Mrs. Smith, I was curious what Cathy's doing right now. Mrs. Smith proceeded to tell me that after Cathy got out of
school, she decided to go to work. One of her teachers had introduced her to a job at the photo place, PennDOT photo place, and she was working there for a year. I said, "Well, is she still working
there?" She said, "No, she's not. She decided to go to OVR and talked to an OVR counselor about perhaps getting in -- getting some services to go to school." I said, "Well, that's a -- that's really
great." I said, "So, is she in school now?" And she said, "Yes, she is. She starts -- she started this past semester and she's in the engineering program at school." I said, "That's wonderful." I
said, "Well, how was her experience when she went to OVR?" She -- he's -- she said that, "Everything was just fine. Everything went smooth. There were a little rough spots there but they were ironed
out with her counselor and now everything seems to be okay."
SHIRLEY KOPECKI: Well, dad, you know, I really like -- like I said, I really don't know what I want to do. I mean, I like those TV legal shows like, Law & Order, you know, CSI, those types of things
but I really don't know. I don't pay much attention to that. Right now, dad, I just want to go on vacation. You know, I only got a little bit of time left in school. I really don't want to keep
thinking about this -- first, I got to think about graduating from school and then you want me to just jump right back into college and doing all this. My brain needs a vacation, dad, but I guess
you're right. Maybe I do have to think about it a little bit, you know, and Janet's a legal assistant and, you know, I kind of like that too. Maybe I'll look into something like that.
LEE LIPPI: Well, you know, Penny, I was talking to some other parents as well. I think you should call the Office of Vocational Rehabilitation, and see if you can make an appointment to talk to a
counselor there. I heard the counselors can help you make decisions about what to do after high school and they can guide you in terms of choosing a career.
SHIRLEY KOPECKI: Oh, dad. You really want me to go OV -- what is it, OVR?
LEE LIPPI: OVR, yes.
SHIRLEY KOPECKI: I don't see what they're going to do. They're just going to nag me. I don't know. That's just something else. What if I can't do it, dad? What if I, you know, what if they won't help
me or what if, you know, what if I don't know what to say to them when I go to them.
LEE LIPPI: Well, the -- you're going to -- you're going to experience some things like that when you go there. There are things that you don't know about and the counselor is knowledgeable enough to
be able to explain those things to you.
SHIRLEY KOPECKI: Okay. If it'll make you happy, dad, I'll call tomorrow. Can I just get back to my music now?
LEE LIPPI: Yes, go ahead and get back to your music and we'll talk about this a little later.
SHIRLEY KOPECKI: Oh, thank you. Margaret, want to read the scene for them?
MARGARET MCKENNA: Uh-hmm. The next day dad comes home from work to talk to Penny.
SHIRLEY KOPECKI: Lee.
SHIRLEY KOPECKI: You first, dad.
LEE LIPPI: Penny?
LEE LIPPI: Okay. Oh, hi, Penny. How was your -- how was -- how was your day today?
SHIRLEY KOPECKI: Dad was working.
LEE LIPPI: Hard day at work today.
SHIRLEY KOPECKI: Well, dad, guess what? You'll be really happy about this. [inaudible] at least for a while. I called the OVR today and I spoke to the receptionist there. And, you know, she's a really
nice lady I have to say, and she's going to send me an application for -- she said an application for services. She's going to send it to me by next Tuesday. She told me I got to fill it out, send it
back; and then after the counselor receives it or, I guess, it's the counselor, after they receive it, within 30 days I should get a letter or a phone call giving me an appointment. Now, she told me
that, you know, if I didn't hear back, you know, within 30 days, I could give them a call to see what the status on my application was or I could even call in a couple of weeks to make sure they got
my application, but she did say it takes about 30 days to get an initial appointment after the completed application is returned.
LEE LIPPI: You know what? I am so proud of you. I'm glad you -- that you called. It makes me -- it makes me really feel good and I think -- I think you're really going to enjoy this experience.
SHIRLEY KOPECKI: Well -- okay. Well, I'm glad you're happy, dad. I just was wondering. You'll go with me, won't you? Because I really don't know what to say to this lady.
LEE LIPPI: Of course.
SHIRLEY KOPECKI: Man or whoever it is.
LEE LIPPI: Of course. Of course. Honey, I'll go with you. That's not a problem.
SHIRLEY KOPECKI: Okay, good.
MARGARET MCKENNA: Scene three. Penny and her dad meet with the OVR counselor.
SHIRLEY KOPECKI: It's been about 30 days now.
MARGARET MCKENNA: Fast forward.
SHIRLEY KOPECKI: Oh, hi, Ms. Glockenshire, it's very nice to meet you. Ms. Glockenshire?
MARGARET MCKENNA: I'll go.
SHIRLEY KOPECKI: Hi, Penny.
MARGARET MCKENNA: Hi, Penny, nice to meet you.
SHIRLEY KOPECKI: Well?
MARGARET MCKENNA: What brings you here today?
SHIRLEY KOPECKI: Well, you see, my dad was talking to some of his friends who have kids that use OVR and he thought I could benefit from talking to you and learning more about your services. I have to
tell you, Ms. Glockenshire, just like I told my dad, Mr. Jackson here, I don't really know anything about OVR. So you'll really have to explain it to me because some of the things are a little bit
confusing. I'm getting ready to graduate soon. I just want to go on vacation but my dad will be happy if I talk to you.
MARGARET MCKENNA: On vacation, well, first things first. I -- first of all, you could call me, Glinda.
SHIRLEY KOPECKI: You mean like the Wizard of Oz?
MARGARET MCKENNA: That's right. Just think of me as the Good Witch from the North. And I'm going to provide you some of the things that the Tin Man needed, the scarecrow, and the lion. And you are
going to click your heels and do the rest.
SHIRLEY KOPECKI: Wait, so you're -- so actually, you're going to give me some tools so I can click my heels and get out of here then? Is that what's going to happen?
MARGARET MCKENNA: Get out of here is a little strong. I'm going to click your heels, so that you find your way to Oz, wherever that is for you. It could be in any way you interpret it. We're going to
help you get to the destination regarding employment that you think it's going to be the best place for you. And I want to help you with that, so just call me Glinda. Now, so, OVR?
MARGARET MCKENNA: ?is the Office of Vocational Rehabilitation. It is a lot to swallow. You could just say OVR. You're going to hear a lot of initials as you go through this process, and if you have
SHIRLEY KOPECKI: Okay.
any questions I'd be happy to explain them to you. But OVR is the Office of Vocational Rehabilitation.
SHIRLEY KOPECKI: Office of Vocational Rehabilitation, okay.
MARGARET MCKENNA: And we are here to assist people like you who are interested and motivated who are able to work, who have a disability, who would like to make something of themself one day, to be
independent and productive. And I could tell that you have some gusto in you, Penny, and that that's something that you would like to do.
SHIRLEY KOPECKI: Okay. So basically -- okay, so I filled out the application. You obviously have it that's why I'm here today. So now, I'm getting OVR services, so what kind of stuff can I get?
MARGARET MCKENNA: Now, what -- no, no. Wait, wait, you're rushing ahead. You're not getting any OVR services yet. We're just at the beginning. You must crawl before you walk. You have to take your
time through this process. Now, we didn't say anything about you getting services yet. So I know you're anxious.
SHIRLEY KOPECKI: What do you -- wait, wait, wait. What do you mean, I filled out the application like, you know, like a -- you know, I did all that stuff. Now, I'm here meeting with you, so why
wouldn't I be getting OVR services now?
MARGARET MCKENNA: Oh, no, no, no, no. Nothing is that speedy. No, no. It takes -- it took them forever to get to Oz. I mean, you can't?
SHIRLEY KOPECKI: I can't wait that long, I have a vacation to get on.
MARGARET MCKENNA: Well, I could tell you that you could go on your vacation and come back, and you're still, you know, you're going to be in the very beginning of this. You're going to have patience
with this process. It's going to take a little while and a lot of effort on your part and some patience on both of our parts.
SHIRLEY KOPECKI: So but I'm definitely eligible then?
MARGARET MCKENNA: Well, once again, you're jumping ahead. But you have good thoughts. The hope is that you're eligible, but we're going to get to that.